Experience

Amazon.com - Alexa Skills

Senior Product Manager • May 2017 — Present

  • Own a portfolio of Alexa skills (similar to mobile apps) and their roadmaps
  • Define business and growth strategy
  • Define requirements and scope for all products across releases/versions
  • Identify new market opportunities (feature upgrades and new skills)
  • Understand the requirements of customers and guide development of products
  • Regularly give business reports and communicate with senior leadership
  • Provide technical expertise and leadership across the Alexa org
  • Effectively communicate with technical and non-technical stakeholders across a large org
  • Participate in Scrum ceremonies (standups, grooming, planning, retro, demo) and use JIRA for product planning

Amazon.com - Alexa Skills

Senior Technical Program Manager • July 2016 — May 2017

  • Lead complex, mission critical technical projects for the Alexa Skills Kit team including international expansion and new platform features
  • Defined strategy and roadmap for areas of ownership
  • Provided technical expertise and leadership across the Alexa org
  • Regularly reported and communicated with senior leadership
  • Effectively communicated with technical and non-technical stakeholders across a large org
  • Understood and explained technical details of all dependent and downstream services related to the multiple Alexa Skills Kit technical teams
  • Partner closely with technical teams to ensure services are properly designed and provide guidance for technical trade-offs
  • Delivered results and measurable impact while dealing with lots of ambiguity and little room for error in a rapidly growing market

Amazon Web Services

Partner Solutions Architect, DevOps • Oct 2015 — July 2016

  • Strategic technical resource for independent software vendors in the DevOps segment managing their integrations and designing product architecture on AWS
  • Created technical content, spoke at events, and contributed to open source projects on DevOps and Partner technologies
  • Identified and established new relationships with DevOps partners that extended the platform
  • Managed the AWS DevOps Competency program that highlights strategic partners who bring exceptional value to customers

Groupon

Manager, Operations Engineering • June 2015 — October 2015

  • Managed a team of expert DevOps engineers located around the globe
  • Responsible for product and program managing a suite of internal tools supporting production engineering teams
  • Evangelized Groupon tech, standards, and best practices within the organization
  • 25% hands on with software development using Ruby, Rails, and Python and management of a virtualization infrastructure that included over 5,000 virtual hosts
  • Served on the Operational Readiness Review board to ensure new services and features launched into production met operational excellence requirements

Groupon

Team Lead, Site Reliability Engineering • April 2014 — June 2015

  • Lead a team of expert DevOps engineers located around the globe
  • Developed and maintained production tools (Ruby and Rails) used by engineering teams
  • Responsible for product and program managing a suite of tools that served the NOC, TDO, and SRE teams for support and incident management
  • Served as Tier 3 support for SEV1 and SEV2 revenue impacting incidents to the production infrastructure of over 15,000 servers and hundreds of applications

Groupon

Site Reliability Engineer • February 2013 — April 2014

  • Created and maintained internal tools and production automation tooling (Ruby and Rails)
  • Large scale system design and troubleshooting
  • Tier 2 support for revenue impacting incidents to the production infrastructure

Lee County Clerk of Courts

Data and Systems Administrator • October 2012 — February 2013

  • Maintained hundreds Linux and Windows servers and over 200TB of storage across 3 data centers

Florida Gulf Coast University

Systems Administrator • June 2006 — October 2012

  • Maintained hundreds Linux and Windows servers and over 100TB of storage
  • Managed dozens of projects over the years that effected 10,000 students, faculty, and staff

Education

Florida Gulf Coast University

Lutgert College of Business

B.S., Computer Information Systems • 2007 • Magna Cum Laude

Skills