Experience

Amazon Web Services

Senior Product Manager - Technical • May 2018 — November 2018

  • Worked on the Code Suite team (Developer Tools) which covered the AWS CodeBuild, CodeCommit, CodeDeploy, CodePipeline, and CodeStar products.
  • Owned the vision, roadmap, and execution of cross product initiatives for all things related to container (Docker) development and deployment (CI/CD) on AWS.
  • Worked on multiple features with the AWS Elastic Container Service (ECS) and AWS Elastic Kubernetes Service (EKS) teams.
  • Built dozens of PoCs and prototypes to demonstrate value to internal stakeholders.

Amazon.com - Alexa Skills

Senior Product Manager - Technical • July 2016 — May 2018

  • Owned a portfolio of Alexa skills (similar to mobile apps) and their roadmaps.
  • Wrote technical specs and worked closely with development team to deliver products customers love.
  • Previously led international expansion of the Alexa Skills Kit (SDK) to the UK, Germany, Austria, India, and Japan which were highly visible, massive cross-org collaborations with hundreds of people involved.
  • Defined and championed internal tools and services to increase dev productivity and speed to market.
  • Built a reporting dashboard to track newly defined KPI’s and historical performance.
  • Data driven decision maker who talks to customers and partners to gather requirements and feedback.
  • Regularly gave business reports and communicated with senior leadership.
  • Owned all go-to-market activity for multiple product/feature launches and international expansion.
  • Delivered results and measurable impact while dealing with lots of ambiguity in an immature market.
  • Participated in Scrum ceremonies (standup, grooming, planning, retro, demo) and used JIRA for planning and tracking.

Amazon Web Services

Partner Solutions Architect, DevOps • October 2015 — July 2016

  • Strategic technical resource for independent software vendors in the DevOps segment managing their integrations and designing product architecture on AWS.
  • Worked closely to understand customer needs and define requirements with AWS service owners.
  • Created technical content, spoke at events, and contributed to open source projects.
  • Identified and established new relationships with DevOps partners that extended the platform.
  • Managed/grew the DevOps Competency program highlighting partners who bring exceptional value to customers.

Groupon

DevOps Manager • June 2015 — October 2015

  • Managed a team of six expert DevOps engineers located around the globe overseeing an infrastructure that included over 5,000 physical hosts serving 20,000+ virtual servers.
  • Spent 30-50% of my time still maintaining three services (Ruby on Rails) critical to production engineering: self-service VM provisioning, virtual host management (kvm), and load balancer management.
  • Took VM provisioning from days to minutes and led the development of the load balancer management system that saved hundreds of man-hours per month.
  • Evangelized Groupon tech, standards, and best practices within the organization.
  • Served on the Operational Readiness Review board to ensure new services and features launched into production met operational excellence requirements.

Groupon

Team Lead for Site Reliability Engineering • February 2013 — June 2015

  • Started as Site Reliability Engineer and got promoted to Team Lead in April 2014 eventually leading a team of nine expert DevOps engineers located around the globe.
  • Built an internal tool (Ruby on Rails) for incident tracking and management that reduced the need to manually enter data into three separate systems and automated several steps that saved countless hours.
  • Built an API (Ruby on Rails) used by internal engineering teams that automated deployments and change management (JIRA) saving thousands of hours per year.
  • Maintained a suite of tools (Ruby on Rails) that served the NOC/SOC support teams.
  • Deployed hundreds of applications to production and contributed to CI/CD (mosty Jenkins) improvements.
  • Large scale system design and troubleshooting for a high traffic e-commerce business.
  • Served as Tier 3 support for the highest tier of revenue impacting incidents to the production infrastructure of over 15,000 servers and hundreds of applications.
  • Moonlighted as a SysAdmin for internal IT helping them deploy domain controllers, automate account provisioning and de-provisioning, maintain VMware clusters, NetApp storage, etc.

Lee County Clerk of Courts

Data and Systems Administrator • October 2012 — February 2013

  • Consolidated over 500TB of SAN storage spread across three datacenters and five different vendor systems down to two vendors saving hundreds of thousands of dollars per year.
  • Maintained hundreds of Linux and Windows servers including Active Directory, Exchange, and SQL Server.
  • Created a workflow system that replaced dozens of manual and half-automated steps saving thousands of hours annually across multiple departments.
  • Completely rebuilt monitoring system (Nagios & SCOM).

Florida Gulf Coast University

Systems Administrator • June 2006 — October 2012

  • Maintained hundreds of Linux and Windows servers and over 100TB of storage.
  • Automated all the things earning my reputation as the guy who “automates and glues stuff together”.
  • Initiated and led the buildout of multiple VMware clusters and migrated hundreds of physical servers to virtual machines saving the university tens of thousands of dollars.
  • Administered Exchange, SQL Server, and Active Directory clusters for over 1,500 staff and faculty.
  • Migrated on-premise student email (sendmail) and identity system (Unix accounts) to Live@edu and Forefront Identity Manager reducing yearly software/hardware cost to zero. Wrote custom middleware for managing student accounts and class email lists reducing provisioning time for both to minutes instead of days.
  • Wrote inventory tracking web service that integrated with Track-It.
  • Managed dozens of other projects/initiatives over the years that effected 14,000+ students, faculty, and staff, all of which still give me nightmares.

Education

Florida Gulf Coast University

Lutgert College of Business

B.S., Computer Information Systems • 2007 • Magna Cum Laude

Skills/Buzzwords